What Our Customers Say About Us
Customer satisfaction is very important to us at Archway Cooling & Heating Inc. Some of our customer testimonials are listed here.
Please share this with anyone in your organization that would benefit from knowing how we were treated by Archway.
We had a furnace and heat pump purchased and installed on April 10th by Archway. Our experience from the initial quote by Karen Engel to the completion of the installation has been nothing but exceptional. All of your people were professional, courteous and so very pleasant to work with. Karen was so nice when she came out to give us a quote that we cancelled the two other companies that were scheduled to give us quotes. The three gentlemen that did our installation were the best. They were on time, nice and friendly. We are so happy with our new system and will be recommending Archway to all of our friends and family.
We just wanted you all to know because we feel too often you only hear when things go wrong. Have a wonderful day.”
Mike & Susan Little
“Enclosed with this letter is the Trane Survey that was completed by me, Mike Wilson.
I knew that it was time to replace my 44 year old gas furnace along with my A/C as well. The contact was made to “Archway Cooling & Heating” from Belleville Illinois. After this call was made, I can say that this was the best two investments that anyone can make! First the phone call, and second, the service!
Enough cannot be said for “Archway” beginning with the professional office staff as well as the professionals who installed our new system on November 8th, 2012.
Installed was a new Programmable Thermostat, 3 ton Trane XL15i a/c, XV95 gas furnace and the Trane CleanEffects Air Filtration System.
The question is; “Can I now tell the difference between the old system versus the new?” Before the new installation, our home did have different variations in temps throughout the home. Now with our new Trane system, not only is the furnace so quiet, the other big difference is the even temps throughout our home now! There will be no doubt in my mind that we will see a great savings now on our monthly gas bill. WOW!
With a great Trane product professionally installed by Archway Cooling & Heating of Belleville Illinois, along with the co-operation of their entire staff, what more can be said!
But I will say this; “Archway Cooling & Heating of Belleville Illinois is the most honest and trustworthy company to have in your home!”
As the motto says; “It’s hard to stop a Trane!” Plus you can add this; “You can’t stop honesty and trustworthiness!” Once again, keep up the great work that Trane provides to its customers! Thank you.”
Mike & Jan Wilson
“The crew that came by Friday did an outstanding job. I will highly recommend Archway for all HVAC needs. Everything we discussed to be done was done in a professional manner and on time. Our house is a perfect temperature including my son’s room which was very hot or very cold. It’s nice to have a comfortable house finally.”
“Excellent company with Archway and workmanship was awesome. The knowledge & experience of Archway is A+! Highly recommended – both the HVAC system and Archway Cooling & Heating. Great Job!”
“I selected this contractor based on the presentation of initial appointment. I trusted the sales team.”
ES Columbia, IL
“From the initial contact to the installation completion, I loved working with Archway Cooling and Heating.”
“After my ancient A/C unit was damaged in a hailstorm, I contacted Archway Cooling & Heating to have it replaced. I sincerely appreciate their promptness in scheduling an appointment to come out to my home and do a complete assessment of the A/C system. Everyone was extremely friendly and helpful throughout the entire installation process including taking the time to answer any questions that I had. They also went the “extra mile” to ensure that everything was in full working order prior to finishing the job. I feel comfortable knowing that I can contact Archway for any Furnace or A/C needs that I may have in the future. Thank you again for the outstanding customer service.”
“Everyone from answering the phone to people who put it in were wonderful. Very friendly, cared about us. You don’t find that value much anymore.”
“The previous a/c unit was destroyed by a tree. The new unit was an exact replacement. Archway Cooling & Heating quickly came out and installed the new unit. Their staff is very friendly, and I intend to have all any future work performed by them.”
“Archway Clg & Htg was outstanding. I would highly recommend them to all my friends. Karen and the technicians were outstanding in their work ethics and knew how to provide the best service needed. Highly recommend their service to anyone.”
“Called the company for an estimate and they were able to come out right away. The salesperson was flexible with my schedule. They took time to review all of my current equipment as well as identify improvements. All of my questions and concerns were answered. Their pricing was very competitive. They were not the most expensive or the cheapest. Overall, I am quite satisfied with their quality of work and would recommend them.”
“We got quotes from three companies. Archway was not the least expensive, nor the most expensive. Their staff were professional and accommodated our schedule. After selecting Archway, we scheduled the installation and that was completed on time. The workmen cleaned up everything before thy left. We are very satisfied and would recommend them.”
“I was very pleased with the responsiveness of the contractor. They were able to install the unit in a timely manner. I have used Archway to service my previous system many times. They have always shown up on time, were very courteous and accurate with time estimates. I would recommend Archway to anyone.”
“Dear Archway, I would like to thank you for taking care of our furnace. Jean was so nice about getting someone out to our house quickly. Scott, one of your employees, was not only efficient, but so pleasant to talk to. He explained what needed to be done to our furnace in terms my husband and I could understand. Thank you again for your service. Your company has always done an excellent job for us. It is so nice to have a company I can trust.”
“This is the 2nd Trane unit we’ve purchased through Archway. They were great both times….very thorough and professional!”
“Archway could not have treated us better. They all were professional and courteous.”
“Every one of the professionals at Archway Cooling & Heating went above and beyond to ensure we were completely satisfied. Since the installation, our home has been very comfortable and the system is so quiet. We are looking forward to seeing how the Clean Effects air filtration system works.”
Dear Archway, “We are so pleased with our new air conditioner. Perfect timing with the hot summer. Enjoyed talking to you the day you stopped by and will recommend you and all your employees in the future.”
“Great Product. Fair Price. Great Service. Great Before/After Service.”